This page is to give information about getting vulnerable servers retested and delisted.
If you are listed in the spam, zombies, DUHL, Open Relay, or Open Proxy server
databases this page is not for you!
Unless you are accessing one of the Details pages using the listed host you will not get any further.
How to get Re-Tested!
1/ Use the host that listed to follow the instructions...!
2/ You need to get the key from the Support page...
Enter your details and then lookup the address, clicking the 'More..' key will give you the 'Information' page.
Click the 'Get Delisted' Button.
Note: If you are not using the host listed you will not see the 'Get Delisted' button.
My host has been fixed and I have been retested clean, why am I still in the DB...?
SORBS sets a 'block' flag in the database rather than remove the entry. This ensures that
reoccuring hosts are tracked and so they will become more and more difficult to remove from
the database, the more they are tested open.
Database entries are purged after 'n' years of no activity. Where 'n' = number of
re-activations after retests showed clean.
My address entry shows 'inactive and not flagged' but I still seen an entry in DNS, why...?
Because of load issues with DNS based blocklist SORBS sets each positive entry to a 2 day TTL,
this means that DNS you queried will hold the entry for 2 days, even when it has been removed
from the SORBS database.
Yes, it will cause you pain that neither you nor SORBS can control, however maybe that will
be enough pain to ensure that you don't endup back in the database.
Why is it a pain in the butt to use...?
Simple, it is to stop spammers unlisting open hosts so they can use them for spamming,
it is also to ensure the owner of the IP address blocked doens't just block the tester
to get unlisted then reopen the server later. It also ensures the IP owner requests the
removal after the open relay server or proxy server is closed.
Non responsive SORBS Support
NOTE: No support ticket means no removal, no exceptions! Letters
delivered (registered, recorded, couriered etc) to the SORBS registered address or any of the staff will be ignored. Emails sent to SORBS email addresses that are not registered as Ticket queues will result in either
no one seeing it, it being deleted or it being treated as spam! Telephone calls to SORBS staff or GFI will result in being told no ticket equals no support. Please do not waste your time or ours as it results in more delays for all.
